Spa and Hospitality Operations

Gain an understanding of the general operational and administrative procedures in spas, private clubs and the hospitality industry. You'll develop an understanding of unique sensitivities required in managing and operating in the increasingly lucrative and complex spa industry. Other topics include: business planning, marketing, licensures, compensation models, legal and ethical issues governing club, hospitality and spa projects, insurance issues, technical issues, billing, inventory control, client file management, privacy issues and the development of standard operating procedures. You'll also learn the guidelines for optimizing energy efficiency in facility operations including design, energy, and water and waste management issues.

Attribution